Privacy policy

1. General

1.1.    FreeRide (“we” or “us”) take the privacy of your information very seriously. Our Privacy Policy is designed to tell you about our practices regarding the collection, use and disclosure of information that you may provide via our App and other associated partner websites, microsites and sub-sites (the “Site”).

1.2.    By using our App or any services we offer, you are consenting to the collection, use, and disclosure of that information about you in accordance with, and are agreeing to be bound by, this Privacy Policy.




2. Ways that we collect information

2.1.    We may collect and process the following information or data (including personal information and information that can be uniquely identified with you) about you:
2.1.1.  Passport, PAN card, AADHAR card and such other documents and information that may be required from time to time including your name, address(including postcodes), date of birth and if you are a Vehicle Owner certain information about your Vehicle to register with the App or to access other services provided by us;

2.1.2.    Your e-mail address and a password;

2.1.3.    A mobile phone number(s);

2.1.4.    A record of any correspondence between you and us;

2.1.5.   A record of any ride you have seek or offered with or through our App;

2.1.6.    Your replies to any surveys or questionnaires that we may use for research purposes;

2.1.7.    Details of your visits to the App and the resources that you access;

2.1.8.    Information we may require from you when you report a problem with the App.

2.1.9.    Information about you which we may receive from other sources.  

2.2.    We only collect such information when you choose to supply it to us. You do not have to supply any personal information to us but you may not be able to take advantage of all the services we offer without doing so.

2.3.    Information is also gathered without you actively providing it, through the use of various technologies and methods such as Internet Protocol (IP) addresses and cookies. These methods do not collect or store personal information.

2.4.    An IP address is a number assigned to your computer by your Internet Service Provider (ISP), so you can access the Internet. It is generally considered to be non-personally identifiable information, because in most cases an IP address can only be traced back to your ISP or the large company or organisation that provides your internet access (such as your employer if you are at work).

2.5.    We use your IP address to diagnose problems with our server, report aggregate information, and determine the fastest route for your computer to use in connecting to our App, and to administer and improve the App.






3. Use

3.1.    We may use this information to:
3.1.1.    ensure that the content of the App is presented in the most effective manner for you and for your mobile and customise the App to your preferences;

3.1.2.    assist in making general improvements to the App;

3.1.3.    carry out and administer any obligations arising from any agreements entered into between you and us;

3.1.4.    allow you to participate in features of the App and other services;

3.1.5.    contact you and notify you about changes to the App or the services we offer (except where you have asked us not to do this);

3.1.6.    analyse how users are making use of the App and for internal marketing and research purposes.






4. Sharing your information

4.1.    We do not disclose any information you provide via the App to any third parties except:
4.1.1.    As part of our booking process and in order to provide our services information may be passed to a Co-Traveler (if you are a Vehicle Owner) or to a Vehicle Owner (if you are a Co-Traveler).

4.1.2.    If we are under a duty to disclose or share your personal data in order to comply with any legal obligation (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime or upon requisition made by government agencies);

4.1.3.    in order to enforce any terms of use that apply to any of the App/Site, or to enforce any other terms and conditions or agreements for our Services that may apply;

4.1.4.    we may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, but we will take steps with the aim of ensuring that your privacy rights continue to be protected;

4.1.5.    to protect the rights, property, or safety of FreeRide, the App’s users, or any other third parties. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

4.1.6   for the purpose of verification by third party service providers of the information contained in the IDs and other documents that may be collected from the Members at the time of registration or at any other time during their use of the App as may be required. Third party service providers will process data under FreeRide’s control and will be bound by the same degree of security and care as FreeRide’s under this Privacy and Data Protection Policy. Notwithstanding anything contained herein or the terms & conditions, FreeRide hereby disclaims any liability arising from the verification of the IDs and other documents by third party service providers including but not limited to its accuracy, reliability, and originality;

4.1.7    for the purpose of maintaining internal quality, training and updating the customers about the Services of FreeRide.

4.2.    Other than as set out above, we shall not disclose any of your personal information unless you give us permission to do so.






5. Access to and correction of personal information

5.1.    We will take all reasonable steps in accordance with our legal obligations to update or correct personally identifiable information in our possession that you submit via our App.

5.2.    We take all appropriate steps to protect your personally identifiable information as you transmit your information from your mobile/tablet to our App and to protect such information for loss, misuse, and unauthorised access, disclosure, alteration, or destruction.

5.3.    Where you use passwords, usernames, or other special access features on our App, you also have a responsibility to take reasonable steps to safeguard them.






6. Other websites

6.1.    This App/Site contains links and references to other websites. Please be aware that this Privacy Policy does not apply to those websites.

6.2.    We cannot be responsible for the privacy policies and practices of sites that are not operated by us, even if you access them via our App/Site. We recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.

6.3.    In addition, if you came to our App/Site via a third party App/site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party App/site and recommend that you check the policy of that third party App/site and contact its owner or operator if you have any concerns or questions.






7. Transferring your information outside of India

7.1.    As part of the services offered to you through the App, the information you provide to us may be transferred to, and stored at, countries outside of India. By way of example, this may happen if any of our servers are from time to time located in a country outside of India or one of our service providers is located in a country outside of India. We may also share information with other equivalent national bodies, which may be located in countries worldwide. The information provided by you may be transferred to a third party if it is necessary for the performance of any contract between us and the said third party or upon receipt of your consent to data transfer. If we transfer your information outside of India in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this privacy policy.

7.2.    If you use the App while you are outside India, your information may be transferred outside India in order to provide you with those services.

7.3.    By submitting your personal information to us you agree to the transfer, storing or processing of your information outside India in the manner described above.






8. Notification of changes to our Privacy Policy

We will post details of any changes to our Privacy Policy on the Site to help ensure you are always aware of the information we collect, how we use it, and in what circumstances, if any, we share it with other parties.






9. Contact us

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by way of our contact page.